UPS Service Plans

Totally bespoke UPS service contracts available for all makes and models of UPS. Optional service intervals, travel and labour included and option to pay monthly.

Bespoke Service Plans for Every Budget

Whatever your UPS service requirements, we can provide a bespoke solution to cover only what you need. Pick any service interval, inclusive or non inclusive of parts and labour, any call out or response time, any model or make of UPS.

Our Contract Promise

We have used our 20 years’ experience in the UPS industry to try and take out the hassle of UPS maintenance contracts.

There are many products on the market all claiming similar things, we aren’t trying to reinvent the wheel here as over the years these contracts have been tweaked and adjusted to meet certain criteria that is a good balance between cost and the actual service provided, everyone seems to be offering the same thing, or are they?

We offer price matching for like for like service plan quotes, please give us a try!

Why Our Contracts Stand Out

The list of items below will be very familiar if you are looking around for UPS maintenance cover but there are subtle differences that we have highlighted.

  • Our response time is the time to get to site, not the time for a callback
  • Travel and labour is included in all our contract prices
  • Our technical support is offered by actual UPS experts, not a call centre
  • Our inclusive parts contracts include ALL parts not just “consumables”
  • Our preventative maintenance includes multipoint checks not just visuals
  • We offer different plans to pass on savings during normal working hours

Pay Monthly for your UPS Maintenance

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Instant UPS Cover

Take out a UPS service plan and select to pay monthly for your service contract, making cash flow a little less difficult

Simple and Safe

Go Cardless is a secure and simple system, trusted by thousands worldwide to collect monthly direct debits

Simplify Renewals

Ensure you are always in control of your contract renewal with our pay monthly plan.

UPS Maintenance Service Plans and Pricing

UPS system maintenance and service contracts for all makes and models of UPS with quick site response, parts and
travel included and sophisticated site reporting and service tracking for your entire asset list.

Travel & Labour Included

UPS Power Services includes all travel and labour for emergency call outs, preventative maintenance visits with no limit to distance or miles travelled.

All Brands Serviced

Experienced service engineers covering all UPS brands including APC, Eaton, Riello, Socomec, Chloride, Borri, Makelsan, Huawei UPS and more.

Round the Clock Cover

With 24/7 freephone technical support and 4 hour response times nationwide, we guarantee you access to UPS experts any time of the day or night.

Single Visit UPS Service Health Check

Complete the form below to arrange a UPS single service health check.

Single Visit Service Health Check

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What Our Customers Are Saying

Don't just take it from us, let our customers do the talking!

"I have worked closely with Mark Trolley, now of UPS Power Services in my previous role for over two years. We worked in partnership on many critical sites located around the UK. His level of UPS product knowledge along with crucially delivering on tight client expectations was unprecedented. "

Nick Jackson

Managing Director, Medical Facilities Equipment Provider

"Mark Trolley, now of UPS Power Services was instrumental in the design and customisation of standard UPS for hundreds of sites along the London Underground. From tender stage through to testing and commissioning, every client requirement was exceeded."

Craig Needham

Key Account Manager, Emergency Power Systems

"Mark Trolley, managed a major upgrade to our in house datacentre at Phones 4U. This included an initial site audit, concept design options, followed by orderly shutdown, delivery and commissioning of the new system. This involved new switchgear, a standby diesel generator and a parallel UPS system all on a live datacentre site."

Dave Robertson

Now - Head of IT Services, Co-op

Frequently Asked Questions

What are Site cover times?

This is the hours during the day and week in which a UPS engineer will attend site in the event of an emergency callout. While a UPS should be online providing clean power to the connected load 24/7, if the site is unused or even inaccessible outside of normal office hours, it is unlikely that a UPS engineer would be notified manually of an issue during this time and be able to access site. Unless a remote monitoring system highlights an issue outside of normal site working hours, a site cover time which matches the opening or available access hours of the site maybe more appropriate with a rapid response in the event of an emergency. If the site is mission critical and available 24/7 then UPS Power Services also have an option for 24 hour, 365 days site cover.

What is a Response time?

The first thing to check is the full details of what is defined by the term “response time”. Some providers may simply fulfil this as a response either by email or telephone once a fault occurs. The logging of the issue on their system, an initial diagnosis of the fault and arrangements to attend site with the next available engineer may fulfil the “response time” criteria of their contract or service plan. During a site outage on a critical site, this would clearly be unacceptable and more common definition such as UPS Power Services’ is the “response time” being the to time taken between the issue being logged and an engineer arriving onsite to effect a repair. A hybrid of these definitions is an emergency “response time”, where if the response time is only met if the fault is an emergency. Care should be taken though as this is defined by the provider. Usually an emergency fault is one that could affect the connected load, so power being off, UPS running on battery or bypass mode would trigger the despatch of an engineer to site within the response time, however a general alarm, battery test failure or communications issue would not. It would be prudent to check how the “response time” is defined by your current UPS Service provider, along with any associated caveats.

What is Best Endeavours or BE response?

The term “best endeavours” should be used to refer to the service provider using best endeavours for the arrival of an engineer to site within the response time. This would be usual where a guaranteed response to site may not be available, perhaps if the site is located a fair distance from a major city or in a remote part of Scotland for example. Should the engineering resource not be available locally, another engineer could be sent from further away to attend site in the best endeavours of the provider to meet the response time. It may also be used as an agreement to attend site except where travel is severely disrupted, perhaps in the case of adverse travel conditions or a national disaster influencing movement around the area or country. A “best endeavours” response is normally more cost effective than a guaranteed response as there is no penalty in the event of late or non-attendance. UPS Power Services provide both options dependant on budget and site location, however we will not guarantee anything that we cannot achieve.

Do I require remote monitoring?

If your UPS is located on a site that is remote, unmanned or inaccessible for daily checks, for the user to notice visual or audible alerts on the unit, then any form of remote monitoring is highly advisable. There are many different ways of achieving this. Nearly all UPS can be fitted with a volt free contact card, and the UPS can be connected to a local BMS (Building Management System). Most UPS vendors also offer a remote panel, which can be installed in a different room and mimics the front panel of the UPS. Modern UPS can also be fitted with a network monitoring card, sometimes referred to as an SNMP card. In this setup the UPS is fitted with a card that connects to the local IT network and can be remotely accessed through an internet browser and also be configured to send out emails, text messages or pop up alerts. UPS Power Services also provide a remote monitoring service where the UPS alerts us to an issue directly for attention, this can be configured through the local IT network or via a GSM modem for higher security. The reporting information available through this remote monitoring also has the option to provide a monthly report highlighting any site issues that if not addressed, could cause a problem in the future such as temperature anomalies, overloading issues, voltage spikes or brownouts and even battery performance data.

Do I need a Service Plan if my UPS is still under manufacturer warranty?

A UPS manufacturer warranty will normally cover defective manufacture parts during the warranty from installation, for a period one, two or three years. If the UPS has been commissioned or is hardwired this may also include onsite labour cover, smaller units such as 1-3kVA are normally RTB (return to base). However the time to effect the repair is not guaranteed. Also, any issues and faults caused by site or user conditions such as incorrect loading or poor environment would not be covered by a warranty. So, if you require a guaranteed repair time (even where parts are covered under warranty) a service plan or maintenance contract will still be required while the UPS is under warranty. If you have a UPS which is under a return to base warranty, but it is impractical to do so, then a Service Plan would also be advisable. Also, to ensure the UPS does not become defective due to its environment or due to poor operation then a Service Plan would be of benefit. UPS Power Services provide Service Plan options whether or not the UPS is covered by a manufacturers warranty.

Are my batteries covered under warranty?

Yes, if new, all batteries are provided with a manufacturer warranty sometimes for up to five years. However, it is commonly accepted that the batteries are the weakest single point of the UPS system and therefore have to be treated with the upmost of care. Should a battery fault occur during the warranty period, then the manufacturer will normally require service records showing the environment has been maintained inline with the technical recommendations. The ambient temperatures (over a full year) along with details of sufficient airflow around and between the battery blocks should be proven. The charge voltage, charge current, ripple voltage along with number and length of discharge cycles the batteries have experienced, can also be requested to successfully receive replacement batteries under the manufacturers warranty. All of these measurements, checks and details are recorded during a commissioning and battery service visit from UPS Power Services. To maintain your battery warranty, ensure they are correctly checked and records are maintained. UPS Power Services only work with reputable battery manufacturers such as Yuasa who have decades of experience in the UPS standby battery industry.

 

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