About
Waterline Media, based in Hamble near Southampton has a combined 25 years of experience in providing high quality photographic, video, design and production services to a long list of house hold name brands in the marine, luxury and super-yacht sectors.
UPS Issue
On New Years Eve 2017, one of the directors of Wateline Media noticed a fault on their APC UPS, eager to get this rectified before production works resumed after the holiday period, he searched the Internet for UPS technical support.
The Solution
Emergency Diagnosis
Waterline Media contacted UPS Power Services for some technical assistance and although not under a traditional service contract, the on call engineer assisted in diagnosis of the fault on the APC Smart UPS.
Waterline Media had already purchased a replacement battery from the UPS Power Services online store in anticipation, but our engineer suggested there maybe further repairs required.
Engineer Support
We offered an engineer attendance to site for further diagnosis and repair, a returns option for repair at our workshop or a new replacement Tripp-Lite UPS with warranty, which could be delivered from UK stock immediately.
Based on the age of the original APC UPS and costs of engineer callout for repair, Waterline Media chose to invest in a new UPS to safely support their critical business infrastructure moving forward into the future.
Our Highlights
When the UPS arrived our technical team supported the client with a few queries on installation and Waterline Media were fully protected to continue business at the beginning of 2018. The purchase of the APC replacement battery was credited in full.
Chris Stevens, Head of Video at Waterline Media left a positive review on our new Trust Pilot review page “Fantastic service. Fast, efficient & friendly. Highly recommended.”
The Conclusion
No Contract Required
You don’t need a maintenance contract, service plan or even to have purchased your UPS from UPS Power Services to get technical assistance and independent advice. As shown with Waterline Media, we are available 24 hours a day even during normal shutdown periods to help. We assist with any type of UPS and can attend site for repair, undertake emergency replacement batteries or delivery new UPS from UK stock. We will offer all the options with transparency so you can make an informed decision on your future power protection requirements.
